What You Get

When you sign up for Printlogic, you're assigned two key people:

Gabriela coordinates your entire journey. She schedules calls, tracks progress, and makes sure nothing falls through the cracks. She's your single point of contact.

Maureen trains you and your team on the system. She tailors training to your needs - whether you're new to print management software or switching from another platform.

The Four-Week Plan

We spread onboarding across four weeks with clear milestones:

• Week 1: Kick-off call, basic training, send us initial info (users, templates)
• Week 2: Advanced training, provide customer/supplier lists and pricing
• Week 3: Machine and finishing setup (for in-house printing)
• Week 4: Final checks, ensure you're confident, go live

Each week ends with a check-in call to resolve issues and prep for the next phase.

Customized Plans for Complex Needs

For some customers - particularly large enterprises or those with specialist workflows - the standard four-week plan needs adjustment. We might extend the timeline, add extra training sessions, or introduce additional setup steps tailored to your specific requirements.

During your kick-off call, Gabriela will assess your needs and create a customized plan if necessary. The goal remains the same: get you confident and live without rushing.

Your Onboarding Checklist

Every customer gets a dedicated onboarding checklist within Printlogic itself. When you log in, you'll see exactly what needs to be completed, what's in progress, and what's done. It's transparent, trackable, and keeps everyone aligned.

Why It Works

It's structured. You know exactly what to expect each week - no surprises or confusion.

It's personal. You have dedicated people who know your business and are invested in your success.

It's flexible. Need more time on something? Less training on another topic? We adapt.

After Go-Live

The relationship doesn't end. You can email support anytime, request additional training, or even ask us to build custom features if they'd significantly benefit your business.

The Bottom Line

Onboarding isn't an afterthought at Printlogic - it's core to how we work. We've built a process that actually gets your team comfortable with the system so you can start seeing ROI quickly.

Ready to get started? Let's make this easy.